Collection, Use and Retention of Personal Information
Europ Assistance Canada (“EA Canada”) is committed to protecting your Personal Information that you share with us. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about this privacy policy, or the information contained herein can be directed to our Privacy Officer at: privacyofficer@cmn-global.com.
EA Canada collects personal information in the course of providing services and benefits to its customers, clients and members. Personal information collected is limited to details necessary for the purposes identified below, and is collected only by fair and lawful means and with your consent.
We collect, use, and retain personal information for:
We obtain information in a variety of ways, including when you request information about our products and services, subscribe to our e-publications, when you enroll in programs offered by us, when you access our website, or when you purchase our products or services. The information we collect may include your name, business name, business or personal email, business or personal phone and business or home address and such other information as you may provide when you contact us to use our products and services.
By using our products and services and by visiting our website you consent to the collection, use, retention and disclosure of your personal information as set out in this Privacy Policy. You may withdraw your consent with respect to any or all uses or disclosures of your personal information at any time (subject to legal or contractual restrictions) by sending written instructions by e-mail or regular mail to our Privacy Officer (an “Opt Out Notice”) at the appropriate addresses set out above.
In the event you provide us with an Opt Out Notice your information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we have collected will be retained by us in accordance with our usual retention practices and procedures. You may at any time review such information as further set out below.
Safeguarding Members Personal Information
EA Canada recognizes the sensitive nature of such personal and business information. EA Canada will make every reasonable effort to ensure that personal information collected is protected from loss, unauthorized access, use or disclosure through the use of physical, technological and organizational controls appropriate to the information’s sensitivity. EA Canada will exercise care in disposing or destroying personal information and business information to prevent unauthorized access.
EA Canada will not disclose or sell your personal information to third parties. Your information will be kept only as long as required to fulfill the purpose for which it was collected.
Notwithstanding the foregoing, EA Canada may sell your information in the event of the sale of all or substantially all of the assets of EA Canada, in the event of a corporate reorganization of EA Canada, or if authorized to transfer said information by a competent court of law.
Accuracy
We will keep personal information as accurate, complete and up-to-date as is necessary to fulfill the purpose for which it is used.
Accessing Your Information
On request, EA Canada will inform you of the existence, use, and disclosure of your personal information and you will be given access to that information. You have the right to challenge the accuracy and completeness of the information and if appropriate, to have it amended. After verifying your identity satisfactorily, we will provide you with the personal information you request.
Contact Us
Requests will be responded to within 30 days. A fee may be charged to cover any expenses related to retrieval, photocopying and delivery.
If you have any questions, concerns or complaints, please contact our Privacy Officer at privacyofficer@cmn-global.com.